PRIVACY POLICY

VSL is the trading name of Venables Sherrott Lockhart and Partners Limited.  VSL is committed to protecting your personal data.  This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

How We Use Your Personal Data

We will use your personal data for the purposes of providing our services to you, or if we need to comply with a legal obligation.

We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

What We Collect

VSL and Partners collect information from number of sources, but predominantly from telephone enquiries whereby we will add your information on your behalf with your verbal consent onto our applicant register and also when you chose to register through our website then you will be requested to provide the following information:

  • ·        Name
  • ·        Address
  • ·        Telephone number
  • ·        Email address
  • ·        Property preferences and interests
  • ·        Other information relevant to your requirement

In most cases you provide us with your consent to use your personal data in accordance with this policy and by providing us with that information.  We gather this information to allow us to process your registration and provide you with the information requested by you.  The legal basis for processing this information is your consent.

Consent

An alternative to consent for pre-existing applicants is the option to be deleted immediately from our mailing list.  All applicants have had the option to be unsubscribed from all mailings.

By submitting your information either by website or over the telephone the use if that information will be as set out in this privacy policy. 

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times.  Continued use of the service will signify that you agree to any such changes.

Communication from VSL and Partners

Once you have been registered onto our website, either by adding your details direct, or being added to our applicant system with your verbal consent we will send you information on properties which are pertinent to your requirement or any new properties we bring to the market.  You will also be subscribed to our newsletters and we will use your name and email address to send this information to you. Without this information we cannot provide our services.  We have installed physical, electronic and managerial processes that keep your information safe when it is collected and subsequently stored.

You can unsubscribe (opt out) at any time by using the unsubscribe link at the bottom of every email or just by sending an email to enquires@vslandp.comusing your original details.

What We Do With the Information We Collect

We require this data to understand your requirements and provide you with a tailored service and for the following reasons:

  • ·        Internal record keeping
  • ·        We may use the information to improve our service to you
  • ·        We do not share any of your information with any third parties for marketing purposes

Disclosure of Your Personal Data

In certain infrequent instances we share your personal data with

  • ·        Service providers who provide IT and system administration support
  • ·        Professional advisors including lawyers, bankers, auditors and insurers

We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.  They are only allowed to process your personal data on our instructions.

Security

Protecting your data is important to us at VSL and Partners.  We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 

We limit access to your personal data to those employees and other third parties who have a business need to know such data.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedure to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only keep your personal data for as long as it is necessary to fulfil the purposes for which we collected it.  We may retain your data to satisfy any legal, accounting or reporting requirements.

Your Rights

You may request that we inform you of the data we hold about you and how we process it.  We do not charge a fee for responding to this request.  Please write to VSL and Partners, 22 Bankside, Kidlington, Oxford, OX5 1JE or email enquiries@vslandp.comto request your information, update your details or unsubscribe (opt out).  We will promptly correct any information found to be incorrect.

How to Contact VSL and Partners

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to enquiries@vslandp.com